Technical Support On-Demand
An Integral Service that allows you to have all your equipment working always and make your operation more efficient. To improve availability and simplify maintenance management, you need to have an integrated support for your products, both for Hardware and Multibrand Software. Therefore Ovnicom offers within its portfolio exclusive services designed to keep your IT environment operational. Ovnicom offers technical specialists, a wide network of flexible service levels designed to respond to your business needs. We respond to the needs of our customers to obtain maintenance service throughout their IT infrastructure through a single provider..
PROPERTIES OF THE SUPPORT
Diagnósticos o intervención bajo autorización del usuario en el sistema tomando el control del ordenador.
Avoid to pay high investments and minimizing risks.
Take the control
It allows a outstanding control for decision making.
Problem solution with the local network, device setup, access to programs or their installation.
RENEW YOUR IT WITH ITAAS
Today, mobility, cloud computing, social media, spending, large amounts of data and analysis techniques are already tightly integrated into the structure of the company. Therefore, the pace of IT change is rapidly increasing, resulting in a shift in the way organizations use and consume technology resources.
Every day more and more companies are launching new models of service provision that promise to transform the technology department from how people knew it, to a new and disruptive IT department.
Help-Desk And Remote Assistance
The Help-Desk service allows us to perform diagnostics or join in under the user's authorization in the system, taking control of the computer to solve as quickly as possible the problems that the system may have.