OvniCallCenter - Tu centro de llamadas ovnicom

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YOUR CALL CENTER IN THE CLOUD

Ovni Call Center is a virtualized communication solution of high availability, oriented to satisfy the highest demands of your organization.

 

Manage and execute your telephone campaigns , inbound and outbound calls, through a commuted net, with the quantity of agents and administrators that you need.

PERSONALIZE YOUR TELEPHONE EXCHANGE

 

OvniNube

BENEFITS

colas
ACD QUEUES
Unlimited queue service - Call ringing - Call recording - Marcación predictiva - Return of queued calls.
glocom
Softphone GloCom
Virtual Phone - automatic message service - Operator panel - Acceso a directorio y conferencias - Soporte a comunicaciones unificadas.
monitoreo
Monitoring of Agents
Take live calls - Listen calls - Call Monitoring - Live communication with agent or customer - Sending messages to agents.
estadisticas
Stats
Real time statistics of queued calls and agents - Inbound and outbound call graphics - Data export in .CSV y .PDF - App for Windows, Mac y Linux - Personalized reports - Agent Stats.
grabacion
Call recording
Live - By agent - By extension - per queue - Download audio files.
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  • Smart solutions through our infrastructure

    Jesús Espinoza